{"xsrfToken":"b2d2dab6245baf1b148282fa98ec058aceba0ea5_lout","branding":{"id":"1","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/4","theme":{"headerBGColor":"#ededed","headerLinkColor":"#292929","headerLinkHoverColor":"#610066","headerLinkHoverBGColor":"#610066","headerBadgeColor":"#610066"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Brain in Hand Help Centre","sharedPortalName":"Brain in Hand Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Brain in Hand Help Centre","sharedPortalName":"Brain in Hand Help Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#76a941","helpCenterTitleColor":"#3c5b34","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"sup","projectId":10502,"serviceDeskId":1,"name":"Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"42","name":"Idea or Suggestion","descriptionHtml":"","callToAction":"Idea or Suggestion","introHtml":"<p>Let us know how you think Brain in Hand could be improved with changes or new features.</p>","icon":10732,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[6],"key":""},{"id":"20","name":"Mobile App Issue","descriptionHtml":"","callToAction":"Mobile App Issue","introHtml":"<p>Use this form for reporting problems in the app that you downloaded from the app store.</p>","icon":10705,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10705","groups":[6],"key":""},{"id":"21","name":"Web App Issue","descriptionHtml":"","callToAction":"Web App Issue","introHtml":"<p>Use this form for reporting problems when you're using the website.</p>","icon":10701,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10701","groups":[6],"key":""},{"id":"44","name":"Contact user","descriptionHtml":"","callToAction":"Contact user","introHtml":"<p>If you need to send a message to a user separate from any existing tickets</p>","icon":10782,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10782","groups":[],"key":""},{"id":"23","name":"Data Tool Bug","descriptionHtml":"","callToAction":"Data Tool Bug","introHtml":"","icon":10532,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"24","name":"Data Tool Feature Request","descriptionHtml":"","callToAction":"Data Tool Feature Request","introHtml":"","icon":10532,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"8","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10704,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10726,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10726","groups":[],"key":""},{"id":"43","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"","icon":10725,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10706,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10708,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10725,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[],"key":""},{"id":"14","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10705,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10705","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10733,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[],"key":""},{"id":"15","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10742,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[],"key":""},{"id":"12","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":10700,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10728,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10728","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10738,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10709,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10709","groups":[],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10713,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10713","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10711,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10740,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"17","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10737,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[],"key":""},{"id":"16","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10744,"iconUrl":"https://braininhand.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Brain in Hand Support"}],"orderMapping":{"7":[24,23],"6":[20,21,42],"1":[1,4,6,8,12,15],"2":[1,8,10,11,14],"3":[2,3,4,5,6,7],"4":[9,15,16],"5":[10,15,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYTdiMTIzYi1iOTQ2LTRjYzctYTJhYy0wMDMyMjM1NWM1N2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTA4MTQ4MTEsIm5iZiI6MTcxMDgxMzYxMX0.-qyzY5CR2UnOns2t2DDj0fME7hyuP7HrqgchGua3rQk","targetCollection":"upload-project-10502","endpointUrl":"https://api.media.atlassian.com","clientId":"1a7b123b-b946-4cc7-a2ac-00322355c57d","tokenDurationInMins":20}},"sharedPortal":{"name":"Brain in Hand Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}